Front Desk & Guest Experience Agent | Growth & Benefits

Hilton Mystic; Mystic (CT); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Bi-weekly pay

Employee discounts

Health benefits

Career growth

Job summary

Hilton Mystic in Mystic, CT is seeking a friendly Front Desk Agent to warmly greet guests, assist with check-ins and check-outs, and ensure a smooth arrival experience in a fast-paced hospitality setting.

You will handle guest inquiries, coordinate with housekeeping, process payments, and uphold privacy and service standards. The role offers competitive pay, employee discounts, and opportunities for career growth within Hilton.

Qualifications

• Minimum prior front desk or customer service experience.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks efficiently and professionally under pressure.

Responsibilities

• Greet and welcome guests with a warm, professional demeanor.
• Manage check-in and check-out processes efficiently and accurately.
• Address guest inquiries, requests, and complaints promptly.
• Maintain knowledge of hotel services and local attractions to assist guests.
• Process payments and maintain accurate financial transactions.
• Coordinate with housekeeping and maintenance to ensure room readiness.
• Keep front desk area clean and organized.

Skills

Front desk experience

Customer service

Communication

Multitasking

Tools

Reservation software

Job description

Hilton Mystic in Mystic, CT is seeking a friendly Front Desk Agent to warmly greet guests, assist with check-ins and check-outs, and ensure a smooth arrival experience in a fast-paced hospitality setting.

You will handle guest inquiries, coordinate with housekeeping, process payments, and uphold privacy and service standards. The role offers competitive pay, employee discounts, and opportunities for career growth within Hilton.