Front Office Operations Lead — Guest Experience

HHM Hotels; Boston (MA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Travel Discounts

Wellness Program

Professional Development

Referral Bonus

Job summary

HHM Hotels is seeking an Assistant Front Office Manager to help oversee front desk operations, supervise associates, and uphold HHM's guest service and sustainability standards. You will coordinate with Sales for group arrangements, monitor occupancy, and assist in budgeting and financial controls.

The role requires 1–3 years of hospitality experience, with a degree preferred. This position also involves ensuring safety, inventory accuracy, and alignment with HHM core values as part of a dynamic

Qualifications

• Associate or Bachelor’s degree preferred.
• 1 to 3 years hospitality related experience, including front desk operations experience.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures.
• Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts.
• Review, submit for approval, and order capital budget items as required.
• Review correspondence from guests and incident logs; direct staff according to information obtained.
• Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained.
• Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Job description

HHM Hotels is seeking an Assistant Front Office Manager to help oversee front desk operations, supervise associates, and uphold HHM's guest service and sustainability standards. You will coordinate with Sales for group arrangements, monitor occupancy, and assist in budgeting and financial controls.

The role requires 1–3 years of hospitality experience, with a degree preferred. This position also involves ensuring safety, inventory accuracy, and alignment with HHM core values as part of a dynamic