Assistant Front Office Manager — Guest Experience Lead

Plazahotelelpaso; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401k Company Match

Paid Time Off

Travel Discounts

Employee Wellness Program

Job summary

HHM Hotels is seeking an Assistant Front Office Manager to help oversee front office operations, supervise associates, and ensure service standards meet brand requirements and sustainability goals.

The role supports the Front Office Manager, focuses on guest satisfaction, assists in budget preparation, and coordinates with the Sales team for group volumes; 1–3 years of hospitality experience and a degree (associate or bachelor’s) preferred.

Qualifications

• Associate or Bachelor's degree preferred.
• 1 to 3 years hospitality related experience, including front desk operations.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures.
• Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts.
• Review, submit for approval, and order capital budget items as required.
• Review correspondence from guests and incident logs; direct staff according to information obtained.
• Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained.
• Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Follow sustainability guidelines and practices related to HHM's EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Skills

Staff supervision

Front desk operations

Education

Associate or Bachelor's degree preferred

Job description

HHM Hotels is seeking an Assistant Front Office Manager to help oversee front office operations, supervise associates, and ensure service standards meet brand requirements and sustainability goals.

The role supports the Front Office Manager, focuses on guest satisfaction, assists in budget preparation, and coordinates with the Sales team for group volumes; 1–3 years of hospitality experience and a degree (associate or bachelor’s) preferred.