Assistant Front Office Manager

The Guest House at Graceland; Memphis (TN); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Tuition assistance

Disability insurance

Job summary

A renowned hospitality establishment in Memphis seeks a Mid-Senior level Front Office Manager to oversee front desk operations, ensure excellent guest service, and manage staff. Candidates should have hotel operation experience, strong communication skills, and be able to handle guest complaints effectively. The position offers full-time employment with potential benefits including medical insurance and 401(k).

Qualifications

• Previous guest service/front desk experience required.
• Supervisory experience preferred.
• Ability to maintain confidentiality.
• Knowledge of Memphis local attractions is helpful for guest recommendations.
• Hospitality field or related experience is required.

Responsibilities

• Assist the Front Office Manager with tasks and shift coverage.
• Field complaints and address guest concerns.
• Supervise PBX and Front Desk staff.
• Oversee PBX, Front Desk, Guest Services, and Bell Staff.
• Create, organize, and maintain staff schedules; ensure front desk coverage.
• Perform bookkeeping, reservations, and clerical duties.
• Fill in for night auditor as needed.

Skills

Excellent communication skills

Proficiency in Microsoft Office Suite

Organizational skills

Ability to handle guest complaints

Front Desk

Microsoft Office

Organizational Skills

Confidentiality

Problem Solving

Education

Hotel management/business administration education

Business Administration

Tools

Microsoft Office Suite

Job description

RESPONSIBILITIES: Under the general direction of the Front Office Manager:

• Assist the Front Office Manager with assigning tasks and department shift coverage as needed.
• Field complaints and address guest concerns
• Answer phone inquiries, direct calls and provide information.
• Oversee and supervise PBX, Front Desk, Guest Services, and Bell Person staff.
• Address complaints and requests with quality customer service skills
• Monitor front desk and ensure that employees comply with all security procedures for guests and visitors.
• Create, organize, and maintain schedules for all employees in the department.
• Ensure front desk is always covered.
• Perform bookkeeping, reservations, and clerical duties.
• Fill in for night auditor and other front desk positions as needed
• Other duties as assigned.

REQUIRED SKILLS, KNOWLEDGE AND ABILITIES: Excellent communication and interpersonal skills are essential including but not limited to written, verbal both in person and over the telephone; proficiency in Microsoft Office Suite required; ability to prioritize and work with minimum supervision; ability to maintain accuracy, quality and effectiveness under pressure and with competing deadlines, numerous interruptions and conflicting demands; knowledge of the city of Memphis and local and regional attractions helpful; organizational skills to prioritize and complete a wide variety of tasks in a timely manner; capability to exercise tact and diplomacy during discussions with individuals who may be irate or upset; ability to perceive and deal with sensitive issues and maintain confidentiality; ability to deal successfully with a wide range of people; previous guest service/front desk experience required, must have an aptitude for supervisory responsibilities including performance appraisals, assigning tasks, motivating employees and encouraging employee development.

PHYSICAL REQUIREMENTS: Ability to speak clearly and distinctly both in person and on the telephone, ability to stoop, reach, walk, and stand for long periods of time; ability to lift up to 25 pounds.

SPECIAL REQUIREMENTS: A valid driver’s license is required; must have hotel operation experience and/or equivalent education in hotel management/business administration; hospitality field or equivalent work-related experience is required; previous supervisory experience is preferred.

SPECIAL CONDITIONS: Ability to work weekends and occasional overtime and holidays as needed; ability to maintain confidentiality and objectivity; no smoking in the work area.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management
• Industries: Hotels and Motels

Benefits may include: Medical insurance, Vision insurance, 401(k), Tuition assistance, Disability insurance