Guest Experience Front Office Manager

Kettelsen Consulting LLC; United States; On-site; USD 76,000 - 90,000; Full time

Benefits offered by this job

401k Retirement Plans

Tuition Reimbursement

Paid Time Off

Mental Health & Emotional Wellness

On-property housing for relocation

Job summary

A leading recruiting firm in the United States is seeking a Front Office Manager to ensure efficient guest service and front office operations. Ideal candidates will have a minimum of two years' experience in a hotel environment, strong customer service skills, and leadership qualities. This role offers a salary between $76,000 and $90,000 per year along with comprehensive benefits including relocation assistance and mental health support.

Qualifications

• Minimum two years Front Desk experience, preferably in leadership.
• Fluency in English is required.
• Able to effectively handle cash and credit transactions.

Responsibilities

• Ensure efficient guest registration and service.
• Implement company programs and prepare forecasts.
• Monitor front office systems for optimum performance.
• Resolve customer complaints and maintain high satisfaction levels.

Skills

Leadership skills

Customer service proficiency

Conflict resolution

PMS system proficiency

Business decision-making

Education

Degree in Hospitality, Hotel Management, or related field

Job description

A leading recruiting firm in the United States is seeking a Front Office Manager to ensure efficient guest service and front office operations. Ideal candidates will have a minimum of two years' experience in a hotel environment, strong customer service skills, and leadership qualities. This role offers a salary between $76,000 and $90,000 per year along with comprehensive benefits including relocation assistance and mental health support.