Timeshare Housekeeping Office Assistant

Massanutten Resort; McGaheysville (VA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Life Insurance

ESOP (Employee Stock Ownership Plan)

Paid holidays

Job summary

Massanutten Resort is hiring a Housekeeping Office Assistant to manage daily administrative tasks and support our housekeeping operations. You will coordinate work assignments, generate reports, and ensure clear communication across guests, staff, and departments.

Bilingual English/Spanish and computer literacy are required; 18+ with reliable transportation preferred. We offer full-time, year-round employment with medical, vision, life insurance and an Employee Stock Ownership Plan.

Qualifications

• Bilingual English/Spanish required.
• Excellent verbal and written communication.
• Must be 18 years or older and reliable transportation.

Responsibilities

• Manage labor allocations and generate daily reports.
• Coordinate work assignments for housekeepers.
• Collect employee keys and facilitate communication between guests, staff and management.
• Provide exceptional customer service to guests and staff.
• Work with little supervision in a fast-paced environment.

Skills

Bilingual English/Spanish

Strong communication

Multitasking

Customer service experience

Detail oriented

Organizational skills

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Massanutten Resort

Housekeeping Office Assistant

Work Here, Play Here! 100% Employee owned! Bring your individual talents here and discover for yourself why a career with Massanutten Resort is the opportunity you’ve been looking for. Visit our website for more information

Job Summary

The Housekeeping Office Assistant manages the day-to-day administrative aspects of our housekeeping operations while providing exceptional customer service and facilitating communication among guests, staff, management, and other departments. Applicants must be at least 18 years old with reliable transportation, a positive attitude, and a strong desire to work as efficiently as possible. This role requires excellent communication skills and the ability to multitask in a fast-paced environment with little or no supervision. Core responsibilities include managing labor allocations, generating daily reports, coordinating work assignments for housekeepers, and collecting employee keys. Bilingual proficiency in English and Spanish as well as computer literacy are required, while previous office and customer service experience are preferred. Other duties as assigned by management.

Requirements

• Computer knowledge (Microsoft word and excel)
• Must have excellent verbal and written communication skills
• Must be 18 years or older
• Excellent customer service experience
• Excellent phone etiquette
• Detail Oriented and good organizational skills
• Ability to multitask in a fast-paced environment
• Performs all task in a safe and efficient manner
• Must be bilingual (English/Spanish)

Benefits

We value the hard work and dedication of our employees! That is why we offer comprehensive benefits as well as an excellent retirement plan!

• Full-time, year-round work (one location)
• Medical benefits, Vision, Life Insurance, Dental, ESOP (Employee Stock Ownership Plan)
• 7 Paid Holidays, Vacation Time, Sick Time Available
• Free Resort Amenities & Discounts (Including RCI Exchange Vacation Plan and Resort Lodging Usage)
• Professional Development Assistance
• Company provided uniforms

Job Type: Full-Time

Schedule

Days:

• Four days a week | Weekends (rotation) | Holidays included

Hours:

• 7:00 AM to 5:00 PM or until the work is completed

Compensation

• Pay: $14.00/Hour

Education

• High school Diploma or equivalent (required)

Applications will be accepted until Friday, September 4, 2026. For more information, contact José Antonio Martínez at 540.289.3143.