Front Office Supervisor

Massanutten Resort; Hopkins Spring (VA); On-site; USD 18,000 - 23,000; Full time

Job summary

Massanutten Resort in McGaheysville, VA is seeking a Front Office Supervisor to lead the Front Desk & Concierge teams with a focus on service excellence.

You will coach staff, oversee daily operations, resolve guest concerns, and analyze performance while partnering with management to drive company initiatives. Ideal candidates bring customer service experience and, ideally, prior supervisory exposure.

Qualifications

• Minimum high school diploma or equivalent.
• At least 18 years old.
• Prior customer service experience.
• Prefer supervisory experience.
• Experience with hotel CRM, PMS and POS systems.

Responsibilities

• Direct and support daily Front Desk & Concierge operations.
• Monitor staff to ensure effective task completion.
• Oversee complaint resolution efforts.
• Reconcile daily cash deposits.
• Oversee frontline employee performance analysis.
• Serve as liaison between management and front-line employees.
• Assist in training and development of front-line associates.
• Other duties as assigned by management.

Skills

Customer service

Supervisory experience

Education

High school diploma or equivalent

Tools

Hotel CRM

PMS

POS software

Job description

Massanutten Resort
McGaheysville, VA 22840, USA

Description

Job Summary

The Front Office Supervisor serves as a strategic liaison between management and staff to lead, coach, and support the Front Desk & Concierge teams. The Supervisor directs daily operations, professionally develops associates, oversees performance analysis, and supports company initiatives. As a team leader, the Supervisor leverages interdepartmental communication and training to cultivate a team-oriented, service-focused work culture. Additionally, the Supervisor demonstrates the highest level of service and the ability to effectively resolve guest concerns. Ideal candidates must possess a friendly disposition with a desire to lead and serve others.

Required

• Previous experience in customer service
• High school diploma or equivalent
• Must be at least 18 years old

Preferred

• Prior supervisory experience
• Prior experience with hotel CRM, PMS, and POS software
• Valid driver’s license and approved DMV record

Job-Type: Full-Time

Typical Schedule

Days:

• Days vary from week to week
  • Including evenings and weekends

Hours:

• Varies, including evenings and weekends
  • 30 to 39 hours a week

Compensation:

• Pay: $15.00/Hour

Core Responsibilities

• Direct and support daily Front Desk & Concierge operations
• Monitor staff to ensure effective task completion
• Oversee complaint resolution efforts
• Reconcile daily cash deposits
• Oversee frontline employee performance analysis
• Serve as liaison between management and front-line employees
• Assist in training and development of front-line associates
• Other duties as assigned by management

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.