Front Office Medical Receptionist: Patient-Centric, Full-Time

Innovative Health Care; Scottsdale (AZ); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, dental and vision

Paid time off

Paid holidays

Paid sick time

401k

Job summary

Innovative Health Care in Scottsdale, AZ seeks a full-time Front Office Medical Receptionist to greet patients, manage the provider schedule, verify insurance, collect payments, and keep the front desk running smoothly to support the clinical team.

The ideal candidate is organized, friendly, and thrives under pressure, delivering a welcoming and efficient patient experience from the moment of contact through checkout.

Qualifications

• High school diploma or GED is required.
• Customer service experience, ideally in healthcare/front-desk settings.
• Knowledge of medical terminology and HIPAA or willingness to learn.
• Familiarity with EHR, scheduling software, and standard office tools.
• Strong communication, organization, and multitasking skills.

Responsibilities

• Greet patients and visitors in person and by phone with a warm, professional manner.
• Answer multi-line phones, route calls, take messages, and return calls promptly.
• Schedule, confirm, and reschedule appointments; manage the provider calendar and minimize no-shows.
• Check patients in and out, register new patients, and update demographics in the EHR.
• Scan insurance cards and IDs; perform in-system insurance eligibility checks prior to visit.
• Process referrals and collect copays, deductibles, and balances; post payments and reconcile cash drawer.
• Explain basic billing questions and direct patients to the right resource.
• Maintain medical records and HIPAA privacy compliance; respond to portal messages, faxes, and records requests.

Skills

Customer service

Communication

Organization

Multitasking

Professional demeanor

Education

High school diploma or GED

Tools

EHR software

Scheduling software

Office tools

Job description

Innovative Health Care in Scottsdale, AZ seeks a full-time Front Office Medical Receptionist to greet patients, manage the provider schedule, verify insurance, collect payments, and keep the front desk running smoothly to support the clinical team.

The ideal candidate is organized, friendly, and thrives under pressure, delivering a welcoming and efficient patient experience from the moment of contact through checkout.