Front Office Medical Assistant — Patient Care & Admin

Panoramic Health; Jacksonville (FL); Hybrid; USD 20,664,000 - 27,552,000; Full time

Job summary

Panoramic Health seeks a compassionate Front Office Medical Assistant to join our healthcare team. This hybrid role blends administrative duties with basic clinical tasks, serving as the first point of contact for patients and supporting providers.

Responsibilities include greeting patients, collecting documents, validating demographics/insurance, scheduling, basic med administration and lab tasks, and maintaining clean exam rooms. HIPAA and OSHA compliance is required.

Qualifications

• High School Diploma or equivalent required.
• Medical Assistant certification from an accredited program.
• BLS certification preferred; required within 90 days of employment.
• 1 year of experience preferred.
• Proficient with athenaClinicals EMR and MS Office.

Responsibilities

• Greet patients and visitors professionally.
• Verify insurance, collect documents, and file in EMR.
• Perform demographic/insurance validation and explain privacy policies.
• Inform patients of delays and assist with comfort.
• Collect co-pays and reconcile charges daily.
• Keep front desk and waiting areas clean.
• Schedule appointments per policy.
• Prepare and administer medications and perform basic lab tests as directed.
• Document medical histories and instruct patients on medications/diet.
• Answer phones and triage as needed.
• Prepare exam rooms and manage supplies.
• Perform other duties as required.

Skills

Data entry

Microsoft Office

HIPAA compliance

Communication

Customer service

Time management

Education

High School Diploma/Equivalency

Medical Assistant Certification

Tools

athenaClinicals EMR

Microsoft Office

Job description

Panoramic Health seeks a compassionate Front Office Medical Assistant to join our healthcare team. This hybrid role blends administrative duties with basic clinical tasks, serving as the first point of contact for patients and supporting providers.

Responsibilities include greeting patients, collecting documents, validating demographics/insurance, scheduling, basic med administration and lab tasks, and maintaining clean exam rooms. HIPAA and OSHA compliance is required.