Medical Assistant-Front Office

Panoramic Health; Scottsdale (AZ); On-site; USD 38,000 - 50,000; Full time

Job summary

Panoramic Health is seeking a Front Office Medical Assistant to blend administrative support with clinical tasks in Scottsdale, AZ. You will welcome patients, gather insurance information, and prepare them for visits while ensuring a smooth, friendly experience. The role requires medical assistant certification, basic lab skills, EHR data entry in athenaClinicals, and proficiency with Microsoft Office. A strong emphasis is placed on HIPAA compliance, accuracy, and compassionate communication.

Qualifications

• High school diploma or equivalent required.
• Medical Assistant certification from an accredited program.
• Must be proficient in HIPAA and patient privacy policies.

Responsibilities

• Greets patients and supports front-desk activities.
• Obtains insurance cards, demographics, and validates information.
• Performs basic clinical tasks and data entry in EMR.
• Schedules appointments and assists with patient flow.
• Assists with med administration per physician orders.

Skills

Patient communication

HIPAA compliance

Data entry

Microsoft Office

EHR proficiency

Education

High School Diploma or equivalent

Medical Assistant Certification

BLS certification

Tools

athenaClinicals EMR

Job description

Front Office Medical Assistant encompasses both administrative and clinical aspects of medical assisting. Front Office Medical Assistant provides patient support and communication by facilitating an exceptional patient experience to build and reinforce satisfaction, trust, and drive organizational loyalty. Accountable for welcoming and preparing the patient for their appointment, the Front Office Medical Assistant informs patients of relevant and required information for their visit and provides clear communication around the services they are scheduled to receive.

Responsibilities include:

• Greets all patients and visitors in a professional and welcoming manner.
• Obtains copies of insurance cards, driver’s license, authorizations, referrals, and other required appointment documentation and appropriately saves them in practice EMR.
• Performs demographic and insurance validation, and informs patient of privacy policies and procedures.
• Effectively communicates unexpected schedule delays to patients and assists with patient comfort should delays arise.
• Collects patient co-payments, reconciliation charges and outstanding balances upon Check-In as well as submitting batches on a daily basis.
• Keeps the reception and patient waiting areas clean and organized.
• Schedules patient appointments/follow-up appointments in accordance with established policies and procedures.
• Prepares and administers medications as directed by the Physician; performs basic laboratory tests, EKGs as ordered or indicated and suture removal and dressing changes.
• Performs medical histories, provides instruction to the patient regarding medications and diet, and authorizes prescription refills as directed.
• Greets patients and answers phones.
• Prepares, cleans, and maintains exam and treatment rooms, as well as supplies and equipment.
• Perform other duties and responsibilities as required, assigned, or requested.

Qualifications:

• High School Diploma/Equivalency required.
• Medical Assistant Certification from an accredited school (credentials in the state of employment in accordance with state requirements and applicable regulations).
• Current BLS certification for healthcare providers preferred; required within 90 days of employment.
• 1 year of experience preferred.
• Ability to perform basic patient data entry into athenaClinicals electronic health record and use Microsoft Office suite.
• Skill in use of computer, calculator, copy machine.
• Basic knowledge of correct English usage, spelling, and punctuation.
• Basic knowledge of modern office practices, materials, and procedures.
• Basic knowledge of medical examination, diagnostic and treatment room procedures.
• Basic knowledge of insurance requirements and procedures.
• Knowledge of medical terminology.
• Proficient with general math skills.
• Comply with all HIPAA, OSHA, Compliance, and IT standards and policies.