Front Office Manager - Signia by Hilton Orlando Bonnet Creek

Hilton; Orlando (FL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Office Manager to lead their team at a premier location. This role involves overseeing daily operations, ensuring exceptional guest service, and managing a dedicated team. The ideal candidate will have supervisory experience and strong communication skills, with a focus on quality and customer satisfaction. Join a company committed to fostering a welcoming environment and providing innovative benefits for its employees, including mental health resources and career growth opportunities. This is an exciting chance to contribute to a team that values hospitality and teamwork.

Benefits

Medical insurance

Paid Time Off (PTO)

Go Hilton travel discount program

Parental leave support

Matching 401(k)

Employee stock purchase program

Debt-free education options

Career growth opportunities

Recognition and rewards programs

Qualifications

• 1-2 years of hotel experience in a supervisory role.
• Strong communication skills and proficiency in Microsoft Office.

Responsibilities

• Manage all Front Office operations, including guest service and registration.
• Develop and monitor team performance and conduct evaluations.
• Implement up-selling techniques to maximize revenue.

Skills

Hotel Experience

Supervisory Skills

Communication Skills

Proficiency in Outlook

Proficiency in Excel

Proficiency in Microsoft Office

OnQ Experience

Job description

Job Opportunity: Front Office Manager at Signia by Hilton Orlando Bonnet Creek

The Signia by Hilton Orlando Bonnet Creek (https://hiltonbonnetcreek.com/) is seeking a Front Office Manager to join their team!

This position reports to the Director and Assistant Director of Front Office and will oversee 4-6 team members per shift.

Ideal Candidate: 1-2 years hotel experience in a supervisory role, OnQ experience highly preferred, strong communication skills, proficient in Outlook, Excel, and Microsoft Office.

Shift Pattern: Open availability; weekend and holiday availability required. Mainly 2nd shift, 3 pm - 11:30 pm.

The Benefits:

• Support for mental and physical wellbeing through innovative programs and benefits
• Access to your pay when needed via DailyPay
• Medical insurance for you and your family
• Mental health resources
• Paid Time Off (PTO)
• Go Hilton travel discount program
• Parental leave support
• Matching 401(k)
• Employee stock purchase program at 15% discount
• Debt-free education options
• Career growth and development opportunities
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary based on property-specific terms and conditions and collective bargaining agreements.

Responsibilities:

• Manage all Front Office operations, including guest service, registration, room inventory, and overall profitability.
• Develop and monitor team performance, conduct evaluations, and provide recognition.
• Assess service trends, address issues, and implement improvements.
• Ensure compliance with company standards.
• Greet guests, respond to inquiries, and resolve concerns promptly.
• Implement up-selling techniques to maximize revenue.
• Maintain team knowledge of hotel services, facilities, and local area.
• Complete audit procedures as needed.
• Recruit, interview, and train team members.

Qualifications:

Demonstration of Hilton’s core values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and a sense of urgency. Also, key attributes include quality, productivity, dependability, customer focus, and adaptability.

Working at Hilton:

Hilton is a leading global hospitality company known for luxury and quality. We are committed to providing exceptional guest experiences and creating a welcoming environment for our team members. Learn more about our brands at http://jobs.hiltonworldwide.com/our-brands/index.php.

Join us and be part of a team dedicated to filling the earth with the light and warmth of hospitality!

Job Details:

• Department: Guest Services, Operations, and Front Office
• Title: Front Office Manager - Signia by Hilton Orlando Bonnet Creek
• Location: Orlando, FL
• Requisition ID: HOT0BKBY

EOE/AA/Disabled/Veterans