Front Office Manager - Signia by Hilton Orlando Bonnet Creek

Hilton Worldwide, Inc.; Orlando (FL); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Front Office Manager, where you will lead a team to deliver exceptional guest experiences. In this dynamic role, you will oversee all Front Office operations, ensuring the highest standards of service and satisfaction. Your leadership will drive team performance, enhance guest interactions, and implement innovative solutions to improve operations. With a commitment to personal and professional growth, this position offers a comprehensive benefits package and a supportive work environment. If you thrive in a fast-paced setting and are passionate about hospitality, this is the perfect opportunity for you.

Benefits

Medical Insurance

Mental Health Resources

Paid Time Off (PTO)

Go Hilton travel discount

Parental Leave

Matching 401(k)

Employee Stock Purchase Program

Debt-Free Education

Career Growth and Development

Recognition and Rewards Programs

Qualifications

• 1-2 years of hotel experience in a supervisory role.
• Strong communication skills and proficiency in Microsoft Office.

Responsibilities

• Manage Front Office operations including guest service and registration.
• Monitor team member performance and ensure compliance with company standards.
• Recruit, interview, and train team members.

Skills

Hotel Management

Communication Skills

OnQ Experience

Microsoft Office Proficiency

Education

High School Diploma

Bachelor's Degree in Hospitality Management

Tools

Outlook

Excel

Microsoft Office

Job description

Job Description - Front Office Manager - Signia by Hilton Orlando Bonnet Creek (HOT0BKBY)

Job Description

Front Office Manager - Signia by Hilton Orlando Bonnet Creek (

Job Number:

HOT0BKBY

This position reports to the Director and Assistant Director of Front Office and will oversee 4-6 team members per shift.

Ideal candidates will have 1-2 years of hotel experience in a supervisory role, OnQ experience highly preferred, strong communication skills, and proficiency in Outlook, Excel, and Microsoft Office.

Shift Pattern: Open availability and weekend/holiday availability are required. Mainly 2nd shift 3pm - 11:30pm.

The Benefits:

We support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (e.g., college degrees, high school completion, English-language learning, digital literacy, professional certificates, and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending on property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

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What will I be doing?

• Manage all Front Office operations including guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls, overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
• Monitor and develop team member performance through supervision, scheduling, counseling, evaluations, and recognition.
• Assess service and satisfaction trends, evaluate issues, and implement improvements.
• Ensure compliance with company standards.
• Meet and greet guests, respond to inquiries, requests, and issues promptly and courteously, and resolve guest concerns.
• Implement up-selling techniques to promote hotel services and maximize revenue.
• Ensure team members are knowledgeable about hotel products, services, facilities, events, pricing, policies, and local area information.
• Complete audit procedures as needed.
• Recruit, interview, and train team members.

What are we looking for?

Since 1919, Hilton has been a leader in the hospitality industry. We value our Team Members who demonstrate our core Values:

• Hospitality - Delivering exceptional guest experiences.
• Integrity - Doing the right thing always.
• Leadership - Leading in our industry and communities.
• Teamwork - Collaborating effectively.
• Ownership - Taking responsibility for actions and decisions.
• Now - Operating with urgency and discipline.

We also look for attributes like quality, productivity, and customer focus.

What will it be like to work for Hilton?

Hilton is a global leader in hospitality, offering a range of accommodations from luxury hotels to extended-stay suites. We are committed to providing exceptional guest experiences worldwide. Our vision is “to fill the earth with the light and warmth of hospitality,” and our Team Members are central to this mission!