Complex Senior Event Manager - Signia by Hilton and Waldorf Astoria Orlando

Hilton Worldwide, Inc.; Orlando (FL); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Complex Senior Event Manager to join their vibrant Events Team at a luxurious resort. This role involves orchestrating seamless events by collaborating with clients and internal teams, ensuring every detail is executed flawlessly. With a focus on hospitality excellence, you will have the chance to enhance guest experiences while maximizing revenue opportunities. If you thrive in a fast-paced environment and possess a passion for event management, this position offers an exciting opportunity to make a significant impact in the world of luxury hospitality.

Qualifications

• 2+ years of experience in hospitality event management at a managerial level.
• Experience supervising or managing a small team.

Responsibilities

• Coordinate event documentation and maintain client relationships.
• Resolve conflicts and ensure high-quality service during events.

Skills

Event Management

Client Communication

Conflict Resolution

Sales and Upselling

Education

Hospitality Management Experience

Tools

Delphi.fdc

Job description

Job Description - Complex Senior Event Manager - Signia by Hilton and Waldorf Astoria Orlando (HOT0BLJK)

Job Number: HOT0BLJK

Work Locations: Signia Orlando-Bonnet Creek, 14100 Bonnet Creek Resort Lane, Orlando, 32821

This Bonnet Creek Resort is seeking a Complex Senior Event Manager to join their Events Team supporting both the Signia by Hilton Orlando Bonnet Creek and Waldorf Astoria Orlando.

The Signia by Hilton Orlando Bonnet Creek features 1009 bedrooms and suites, over 200,000 sq. ft of meeting space, and seven distinct dining options including La Luce, Zeta Asia, Harvest, Beech, Myth, and Muse. It also offers a three-acre lagoon-style pool with a lazy river.

The Waldorf Astoria Orlando offers 501 deluxe rooms and suites, 36,500 sq. ft of meeting space, four signature restaurants (Bull & Bear, Peacock Alley, Oscar’s, and Aquamarine), a formal signature pool, lush landscaping, and an 18-hole, 7,113-yard championship golf course with a clubhouse grill. It epitomizes effortless luxury with elegant service and unforgettable experiences.

As a Senior Event Manager, your primary responsibility is to coordinate event documentation with Sales, hotel departments, and clients to ensure high-quality service throughout all event phases. You will handle complex events, ensuring a seamless transition from sales to service, and identify opportunities to maximize revenue through upselling and enhancements. You will serve as the main contact for event planners after turnover and oversee their experience.

Key Responsibilities:

1. Organize, plan, and prioritize duties by developing plans and goals.
2. Communicate promptly with internal and external clients via phone, email, or in person.
3. Build and maintain client relationships to meet and exceed expectations.
4. Demonstrate knowledge of hotel systems, products, and processes.
5. Resolve conflicts, negotiate, and handle complaints effectively.
6. Influence and sell to internal and external clients.
7. Make decisions and solve problems by analyzing issues and determining solutions.
8. Ensure high-quality service through effective communication, guidance, feedback, and coaching.
9. Participate in customer site inspections and support sales processes.
10. Perform other duties as needed based on business requirements.

Qualifications:

• Minimum of 2 years of hospitality experience in event management at a managerial level.
• Experience supervising or managing 1-3 team members.

Preferred: Knowledge of hotel property management systems such as Delphi.fdc.

Hilton's core values include Hospitality, Integrity, Leadership, Teamwork, Ownership, and a sense of Urgency. We value attributes like Quality, Productivity, and Customer Focus.

Working at Hilton:

Hilton is a leading global hospitality company committed to providing exceptional guest experiences. Our vision is to 'fill the earth with the light and warmth of hospitality,' and our team members are central to this mission.