Front Office Manager - People-First Service Leader

The Salvation Army; Elyria (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

The Salvation Army USA Eastern Territory in Elyria, OH is seeking a Front Office Manager to oversee daily front desk operations and administrative support for the corps. You will handle phone duties, intake for social service programs, donations processing, and records, while maintaining confidentiality and professionalism in a community-focused setting.

Role involves coordinating with staff for events, registrations, and distributions and supporting Seasonal programs.

Qualifications

• High School Diploma or Equivalent required.
• Associate’s Degree and Ohio Work License (SWA/BSW) preferred.
• Clean BCI background check.
• Ohio State driver’s license required.

Responsibilities

• Manage front office operations and administrative needs for the Elyria Corps.
• Answer phones, transfer calls, take messages, and handle office paperwork.
• Oversee intake for Social Service programs (food pantry, emergency assistance, etc.).
• Maintain client records and confidentiality per Salvation Army policy.
• Assist with donations processing and monthly statistics reporting.
• Support events and seasonal distributions; coordinate with staff and volunteers.
• Represent the organization professionally to visitors and donors.

Education

High School Diploma or Equivalent

Associate’s Degree and State of Ohio Work License-SWA or BSW preferred

Job description

The Salvation Army USA Eastern Territory in Elyria, OH is seeking a Front Office Manager to oversee daily front desk operations and administrative support for the corps. You will handle phone duties, intake for social service programs, donations processing, and records, while maintaining confidentiality and professionalism in a community-focused setting.

Role involves coordinating with staff for events, registrations, and distributions and supporting Seasonal programs.