Front Desk & Tenant Services Coordinator

The Salvation Army USA Eastern Territory; Cincinnati (OH); On-site; USD 30,000 - 42,000; Full time

Job summary

The Salvation Army USA Eastern Territory is seeking an Office Aide/Receptionist to answer phones, greet tenants and visitors, and assist with rent processing at the front desk.

You will support the COS/Administrator, handle clerical duties, maintain tenant files for HUD/HOME, schedule recertifications, and respond to emergencies as needed.

This role requires basic office skills, adaptability, and strong customer service in a housing program context.

Qualifications

• Completion of a secondary education.
• Basic knowledge of office practices and procedures.
• Willingness to learn the certification process for housing programs.

Responsibilities

• Answer all telephone calls and greet tenants and visitors.
• Direct delivery personnel to apartments as needed.
• Perform clerical tasks: copying, filing, faxing, emailing, scanning; file completed work orders.
• Receive monthly rents and verify against the rent roll for accuracy.
• Schedule recertification appointments as directed by Administrator or COS.
• Maintain tenant files related to HUD, HOME and LII-ITC programs.
• Assist tenants with complaints and maintain the tenant phone list.
• Respond to emergency alarms during office hours with maintenance support.
• Assist COS/Administrator with collection/receipt of third-party verification forms and file them.

Skills

Telephone skills

Customer service

Flexibility

Basic computer skills

Attention to detail

Education

High school diploma

Job description

The Salvation Army USA Eastern Territory is seeking an Office Aide/Receptionist to answer phones, greet tenants and visitors, and assist with rent processing at the front desk.

You will support the COS/Administrator, handle clerical duties, maintain tenant files for HUD/HOME, schedule recertifications, and respond to emergencies as needed.

This role requires basic office skills, adaptability, and strong customer service in a housing program context.