Afterschool Front Desk & Family Services Lead

The Salvation Army USA Eastern Territory; New York (NY); On-site; USD 21,000 - 28,000; Full time

Job summary

The Salvation Army USA Eastern Territory is seeking a Receptionist for its afterschool program. The Receptionist serves as the first point of contact for families, visitors, and staff, delivering excellent customer service and administrative support to ensure smooth daily operations at the front desk.

The ideal candidate is organized, professional, and comfortable working in a child- and family-centered environment.

Qualifications

• High school diploma or equivalent; some college credits preferred.
• 1–2 years of administrative or front-desk experience.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and basic data entry.
• Ability to maintain confidentiality and professionalism.
• Experience in school, youth, or afterschool program setting.
• Familiarity with DYCD Connect or similar software.
• Bilingual (English/Spanish or other) a plus.

Responsibilities

• Greet and assist parents, students, staff, and visitors professionally.
• Maintain sign-in/sign-out logs for students and staff.
• Relay messages between families and staff promptly.
• Track attendance and generate reports.
• Support the Program Director with filing, data entry, and docs.
• Maintain student files and enrollment forms per regulations.
• Keep front office supplies organized.
• Coordinate parent communications, newsletters, and event notices.
• Schedule parent meetings, trainings, or site events.
• Ensure visitors follow safety and security procedures.
• Provide general support during arrivals/dismissals.
• Demonstrate excellent customer service and teamwork.
• Show strong organization and multitasking in a busy environment.
• Maintain a positive attitude and support youth and families.

Skills

Customer service

Communication

Organizational skills

Time management

Teamwork

Attention to detail

Confidentiality

Multitasking

Bilingual

Education

High school diploma or equivalent

Some college credits preferred

Tools

Microsoft Office

DYCD Connect

Attendance systems

Job description

The Salvation Army USA Eastern Territory is seeking a Receptionist for its afterschool program. The Receptionist serves as the first point of contact for families, visitors, and staff, delivering excellent customer service and administrative support to ensure smooth daily operations at the front desk.

The ideal candidate is organized, professional, and comfortable working in a child- and family-centered environment.