Front Office Manager

The Salvation Army; Elyria (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

The Salvation Army USA Eastern Territory in Elyria, OH is seeking a Front Office Manager to oversee daily front desk operations and administrative support for the corps. You will handle phone duties, intake for social service programs, donations processing, and records, while maintaining confidentiality and professionalism in a community-focused setting.

Role involves coordinating with staff for events, registrations, and distributions and supporting Seasonal programs.

Qualifications

• High School Diploma or Equivalent required.
• Associate’s Degree and Ohio Work License (SWA/BSW) preferred.
• Clean BCI background check.
• Ohio State driver’s license required.

Responsibilities

• Manage front office operations and administrative needs for the Elyria Corps.
• Answer phones, transfer calls, take messages, and handle office paperwork.
• Oversee intake for Social Service programs (food pantry, emergency assistance, etc.).
• Maintain client records and confidentiality per Salvation Army policy.
• Assist with donations processing and monthly statistics reporting.
• Support events and seasonal distributions; coordinate with staff and volunteers.
• Represent the organization professionally to visitors and donors.

Education

High School Diploma or Equivalent

Associate’s Degree and State of Ohio Work License-SWA or BSW preferred

Job description

Overview

GENERAL PURPOSE OF JOB:

Responsible for managing the front office operations and administrative needs for the Elyria Corps.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• General office duties include, but not limited to answering phones, transferring, and taking messages for other staff members, making copies, data entry scanning documents, and filing office paperwork.
• See that all visitors, clientele, and guests are treated in a professional and respectful manner.
• Responsible for all general intake for all Social Service programs including, but not limited to the food pantry, emergency assistance, and seasonal assistance. Making necessary appointments for services for the Social Service Caseworker.
• Observe confidentiality of clientele requiring the service of The Salvation Army.
• Assist with any necessary correspondence for Corps programming and services.
• Receive and receipt of donations (monetary and gifts-in-kind) and handle in accordance with Salvation Army policy.
• Assist with compiling and remitting Corps monthly statistics in a timely manner.
• Assist staff during special events such as registration for special programs, event support, and special distributions.
• Assist with all seasonal activities and programs including but not limited to: Thanksgiving, Christmas, Easter, and Back-To-School distributions, and other special community events.
• Work as a ministry team member to address and refer all spiritual needs to Corps Officers, and/or Youth Outreach coordinator.
• Keep up to date with The Salvation Army KeepSafe protocols and Social Service training.
• Maintain client records by electronic database, or hard copy, as per Salvation Army policy and procedure.
• Provide supervision and paperwork support for Community Service workers when the Community Program Director is not available.
• To be an authorized driver for the Salvation Army of Elyria for the purpose of programming, donation pick-ups, transportation, or any other request that is deemed necessary by the Corps Officers.
• Represent The Salvation Army and programs with high degree of professionalism.
• To perform any other responsibility, task, or activity as determined necessary by the Corps Officers.

SUPERVISORY RESPONSIBILITIES:

Giving direction and assistance to volunteers, community service workers as needed.

Qualifications

MINIMUM EDUCATION and/or EXPERIENCE:

• High School Diploma or Equivalent
• Associate’s Degree and State of Ohio Work License-SWA or BSW preferred

SPECIAL SKILLS, CERTIFICATES, LICENSES, REGISTRATIONS:

• Clean BCI background check
• Ohio State driver’s license

WORK ENVIRONMENT:

Position Overview:As the Front Office Manager, you will play a pivotal role in our daily operations, where first impressions are made and lasting relationships are established. You will thrive in a dynamic, people-focused environment that blends professionalism with genuine hospitality.Work Environment:Our front office is a bright, welcoming space designed to make both guests and team members feel at ease. Your daily tasks will involve a blend of hands-on guest interaction and behind-the-scenes coordination, often moving between the reception area, meeting rooms, and back-office workspace.

Salvation Army Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. Acceptable job performance includes the completion of the job responsibilities as well as compliance with the policies, procedures, rules, and regulations of The Salvation Army.

The employed occupies a position of trust and is expected to maintain confidentiality and exhibit loyalty to The Salvation Army and the staff of The Salvation Army in all job-related matters and activities.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.