Front Office Leader: Guest Experience & Operations

Extell; New York (NY); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health, dental, vision coverage

401(k) matching

Job summary

Extell Hospitality Services, headquartered in New York City, seeks a Front Office Manager to lead daily front desk operations for a flagship hotel near Rockefeller Center. The role emphasizes guest experience, team leadership, and collaboration with the Director of Operations to uphold brand standards.

The ideal candidate has 3-5 years in front office operations, supervisory exposure, and strong interpersonal skills.

Qualifications

• 3-5 years in Front Office Operations, with supervisory experience.
• Experience in a high-volume urban hotel is preferred.
• Proficiency with Microsoft Office Suite and hotel systems.

Responsibilities

• Direct and supervise all front office operations (check-in/out, guest services).
• Support Front Desk Hosts and Guest Services in daily tasks.
• Monitor room inventory, rates, and availability with Operations Director.
• Oversee cash handling and daily reconciliation.
• Address guest issues promptly and escalate as needed.
• Lead regular frontline briefings and trainings.

Skills

Guest service excellence

Problem solving

Team mentoring

Organizational skills

Flexible hours

Staff supervision

Front office operations

Tools

PMS (Property Management System)

Job description

Extell Hospitality Services, headquartered in New York City, seeks a Front Office Manager to lead daily front desk operations for a flagship hotel near Rockefeller Center. The role emphasizes guest experience, team leadership, and collaboration with the Director of Operations to uphold brand standards.

The ideal candidate has 3-5 years in front office operations, supervisory exposure, and strong interpersonal skills.