Front Office Manager — Luxury Beach Resort

Cadillac Hotel & Beach Club; Miami Beach (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision coverage

Teledoc

Hotel discounts

Tuition reimbursement

Paid time off

401K match

Pet Insurance

Job summary

Cadillac Hotel & Beach Club in Miami Beach seeks a Front Office Manager to lead guest services, manage staff, and drive service excellence. You will recruit, train, coach, and evaluate team members to ensure top-tier hospitality and personalized experiences for guests.

The role requires strong leadership, budgeting, and HR skills, with a focus on maintaining high standards and reliable operations in a luxury property setting.

Qualifications

• Experience leading front office teams in a hospitality setting.
• Strong budgeting, recruiting, and training capabilities.
• Proven ability to coach and develop staff to meet service standards.

Responsibilities

• Lead and train Front Office staff to deliver outstanding guest service.
• Develop and manage departmental budget, revenue, and margin targets.
• Oversee HR functions: recruiting, orientation, training, performance reviews and recognition programs.

Skills

Leadership

Time management

Negotiation

Communication

Cash handling

English fluency

Computer literacy

Job description

Cadillac Hotel & Beach Club in Miami Beach seeks a Front Office Manager to lead guest services, manage staff, and drive service excellence. You will recruit, train, coach, and evaluate team members to ensure top-tier hospitality and personalized experiences for guests.

The role requires strong leadership, budgeting, and HR skills, with a focus on maintaining high standards and reliable operations in a luxury property setting.