Front Office Manager: Lead Guest Services & Team Growth

Raines Co; Northern (KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401K

Paid time off

Job summary

Raines Co. in Kentucky is seeking a Front Office Manager to supervise all front office personnel and ensure excellence in guest services. You will recruit, train, and schedule staff, maintain cash policies, and coordinate with other departments to deliver a seamless guest experience.

The ideal candidate has at least two years of hotel front desk leadership, experience with PMS systems, and proficiency in Microsoft 365. A Bachelor's degree is preferred; strong communication is essential.

Qualifications

• Minimum two years of progressive experience in hotels or related fields.
• Prior front desk and supervisory experience.
• Experience with brand or property PMS.
• Proficient in Microsoft 365 or similar computer applications.
• Minimum high school diploma, GED or equivalent; bachelor's preferred.

Responsibilities

• Supervise front office personnel and ensure duties are completed.
• Participate in the selection of front office personnel.
• Schedule staff within budget under the direction of the GM.
• Maintain cash handling and credit policies.
• Audit Brand standards and ensure QA compliance.
• Maintain relationships and communicate with all departments.

Skills

Front office supervision

Team leadership

Staff training

Budget awareness

Customer service

Education

High school diploma/GED

Bachelor's in Hospitality or Business Administration

Tools

M3

Efficenter

Quore

Microsoft 365

Job description

Raines Co. in Kentucky is seeking a Front Office Manager to supervise all front office personnel and ensure excellence in guest services. You will recruit, train, and schedule staff, maintain cash policies, and coordinate with other departments to deliver a seamless guest experience.

The ideal candidate has at least two years of hotel front desk leadership, experience with PMS systems, and proficiency in Microsoft 365. A Bachelor's degree is preferred; strong communication is essential.