Front Office Leader — Guest Experience & Team Growth

Hilton Garden Inn Greenville; Sugar Mountain (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401K

generous PTO program

Job summary

Raines Co. is seeking a Front Office Manager to supervise all front office personnel and ensure proper completion of duties. The role requires leadership to train and motivate the team across shifts and departments, while maintaining brand standards and budget guidelines.

Responsibilities include scheduling, cash handling, audits of brand standards, and continuous guest satisfaction. A strong PMS background and hospitality education are preferred.

Qualifications

• Progressive front office experience with supervisory responsibilities.
• Experience with brand or property PMS systems.
• Proficient with Microsoft 365 or similar tools.
• Bachelor’s degree preferred in Hospitality or Business.

Responsibilities

• Select and train front office personnel.
• Schedule staff within budget and GM direction.
• Maintain key control and cash handling policies.
• Resolve guest issues promptly and courteously.
• Communicate across departments and QA brand standards.

Skills

Front desk supervision

PMS experience

Hotel systems (M3/Efficenter/Quore)

Microsoft 365 proficiency

Education

High school diploma or GED

Bachelor's degree preferred in Hospitality or Business

Job description

Raines Co. is seeking a Front Office Manager to supervise all front office personnel and ensure proper completion of duties. The role requires leadership to train and motivate the team across shifts and departments, while maintaining brand standards and budget guidelines.

Responsibilities include scheduling, cash handling, audits of brand standards, and continuous guest satisfaction. A strong PMS background and hospitality education are preferred.