Front Office Manager: Lead Guest Service & Revenue

Mcr-Hotels; Miami (FL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Hotel Discounts

Weekly Pay

Paid Time Off

Retirement Options

Referral bonuses

Career advancement

Health insurance

Dental insurance

Vision insurance

Job summary

Hilton Miami Airport Blue Lagoon is seeking a Front Desk Manager to lead the Front Office team and ensure exceptional guest service. You will direct daily operations, coach staff, and implement service standards to drive revenue and guest satisfaction.

The ideal candidate has previous Front Office management experience, strong English communication, and the ability to use the PMS system to retrieve and leverage information for decision making. A flexible schedule is required to meet hotel needs.

Qualifications

• High school diploma or equivalent; 2-year degree preferred in hotel/restaurant management or related field.
• Previous Front Office/Front Desk management experience required.
• Excellent verbal and written English; second language helpful.

Responsibilities

• Oversee Front Desk operations and team performance to meet guest service goals.
• Handle complaints, resolve conflicts, and communicate clear Front Office objectives.
• Train staff on procedures and credit policies, maximize room revenue and occupancy.

Skills

Leadership

Customer service

English communication

PMS system knowledge

Education

2-year degree in Hotel/Restaurant Management or related

Tools

PMS system

Job description

Hilton Miami Airport Blue Lagoon is seeking a Front Desk Manager to lead the Front Office team and ensure exceptional guest service. You will direct daily operations, coach staff, and implement service standards to drive revenue and guest satisfaction.

The ideal candidate has previous Front Office management experience, strong English communication, and the ability to use the PMS system to retrieve and leverage information for decision making. A flexible schedule is required to meet hotel needs.