Hospitality Sales & Guest Services Coordinator

MCR; Miami (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Retirement Options

Health Insurance after 30 days

Job summary

Hilton Miami Airport Blue Lagoon, a Hilton property in Miami, FL, seeks a Sales + Service Coordinator to support the hotel’s sales team and drive guest-focused outcomes.

The role integrates MCR standards with hands-on duties: responding to inquiries, showing rooms, coordinating group blocks, and creating event materials to ensure seamless banquet and meeting functions. This position offers growth opportunities and competitive benefits.

Qualifications

• Must have a positive attitude and willingness to learn.
• Sales experience in hospitality or in a related field.
• Possess highly developed verbal & written communication skills.
• Ability to influence others, negotiate, provide friendly service and possess professional selling skills.
• Must be able to work independently and simultaneously manage multiple tasks.
• Must have attention to detail, meet deadlines and demonstrate strong organization and presentation skills.

Responsibilities

• Respond to group inquiries and other requests in a timely manner
• Prepare, show rooms, and give tours to walk‑in clients
• Create and distribute flyers for special events
• Oversee group blocks and rooming lists, ensuring accuracy using our reservation system
• Prepare reports for revenue management and sales teams
• Assist with scheduling and servicing meeting rooms as needed
• Order and inventory sales amenities and supplies
• Provide support and sales insight
• Other duties as assigned by management

Skills

Sales experience

Verbal communication

Written communication

Independent work

Attention to detail

Job description

Hilton Miami Airport Blue Lagoon, a Hilton property in Miami, FL, seeks a Sales + Service Coordinator to support the hotel’s sales team and drive guest-focused outcomes.

The role integrates MCR standards with hands-on duties: responding to inquiries, showing rooms, coordinating group blocks, and creating event materials to ensure seamless banquet and meeting functions. This position offers growth opportunities and competitive benefits.