Front Office Manager — Lead Guest Experience & Training

Eurostars Hotel Company; York (York County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

50% discount at high-end hotels

Training with The Power BusinessSchool

Employee Club discounts

Free hotel nights (Referral Program)

Language classes in 50+ languages

Job summary

Eurostars Hotel Company is seeking a Front Office Manager for its 4-star hotel in the United States. You will lead the reception team, ensure seamless check-in/out, and elevate guest service quality.

The role requires high-level English, prior Front Office leadership (or at least 3 years as Assistant FM), and SAP knowledge. You will drive operational excellence and guest satisfaction in a dynamic hospitality environment.

Qualifications

• Studies in Tourism or similar.
• High level of English.
• Experience as Front Office Manager or at least three years as Assistant Front Office Manager in a similar hotel.
• Knowledge of SAP.

Responsibilities

• Organize, supervise and control the Front Office department to meet objectives.
• Plan and distribute team tasks to ensure workload efficiency.
• Supervise administrative and quality procedures according to regulations.
• Identify training needs and support staff skill development.
• Provide guest service at reception, including check-in and check-out.
• Manage invoicing, payments, cash handling, filing and documentation.
• Supervise bell staff and ensure high-quality guest service.

Skills

High level of English

Education

Studies in Tourism or similar

Tools

SAP

Job description

Eurostars Hotel Company is seeking a Front Office Manager for its 4-star hotel in the United States. You will lead the reception team, ensure seamless check-in/out, and elevate guest service quality.

The role requires high-level English, prior Front Office leadership (or at least 3 years as Assistant FM), and SAP knowledge. You will drive operational excellence and guest satisfaction in a dynamic hospitality environment.