Front Office Manager 4* Hotel - New York

Hotusa Group; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Hotel discounts

The Power Business School training

Employee club discounts

Referral program with free nights

Language classes

Job summary

Eurostars Hotel Company, the hotel division of Grupo Hotusa, seeks a Front Office Manager for a 4-star hotel in New York. You will lead front desk operations, supervise staff, and ensure exceptional guest service while managing administrative tasks.

Requirements include a degree in Tourism or Hospitality, advanced Spanish, and 3+ years in a similar role; SAP knowledge is a plus. This position offers opportunities for growth within a global travel company.

Qualifications

• Degree in Tourism, Hospitality Management, or related field.
• Advanced level of Spanish.
• At least three years of experience as Front Office Manager or Assistant Front Office Manager in a hotel with similar characteristics.
• Knowledge of SAP.

Responsibilities

• Organize, supervise, and monitor the front office operations to meet objectives.
• Plan, coordinate, and allocate tasks to ensure balanced workloads and efficiency.
• Oversee admin and quality procedures in line with regulations.
• Identify training needs and support skill development.
• Provide guest service and information at the Front Desk, including check-in/out.
• Handle billing, invoicing, payments, cash reconciliation, records, and filing.
• Supervise Bell Staff to ensure high-quality guest service.

Skills

Spanish (Advanced)

Education

Degree in Tourism/ Hospitality Management

Tools

SAP

Job description

Welcome to the Happiness Industry!

Eurostars Hotel Company is the hotel division of Grupo Hotusa and includes the brands Eurostars Hotels, Áurea Hotels, Exe Hotels, Ikonik Hotels, Crisol Hotels, Dorma Hotels, and Tandem Suites.

Our portfolio currently comprises more than 300 hotels across 24 countries worldwide. Our business is backed by extensive expertise and know-how, reflected in every aspect of our operations, from hotel management and brand values to the care and attention we devote to the guest experience.

We firmly believe that a company's success lies in the development of talent and the enthusiasm of the people who make up its team. That is why we are looking for passionate professionals who are eager to grow and develop with us.

Would you like to join the Happiness Industry?

We are currently looking for a Front Office Manager for our 4-star hotellocated in New York.

What will you be responsible for?

• Organize, supervise, and monitor the efficient operation of the department, ensuring the achievement of established objectives.
• Plan, coordinate, and allocate team tasks, ensuring an appropriate workload distribution and operational efficiency.
• Oversee and verify the proper execution of administrative and quality procedures in compliance with internal and external regulations.
• Identify and assess the training needs of team members, contributing to the continuous development of their skills and competencies.
• Provide guest service and information at the Front Desk, including check-in and check-out procedures.
• Manage administrative tasks associated with the position, including:
  • Billing and invoicing.
  • Payment processing.
  • Cash reconciliation.
  • Records and filing management.
  • Documentation control.
• Supervise and coordinate the work assigned to the Bell Staff, ensuring a high-quality and professional guest service experience.

What are we looking for?

• Degree in Tourism, Hospitality Management, or a related field.
• Advanced level of Spanish.
• At least three years of experience as a Front Office Manager or Assistant Front Office Manager in a hotel with similar characteristics.
• Knowledge of SAP.

What do we offer?

At Eurostars Hotel Company, you will have the opportunity to be part of a leading company in the travel industry, continuously growing and expanding globally, with a strong commitment to the ongoing development of its people. In addition, as a member of Eurostars Hotel Company, you will enjoy the following benefits:

• Up to 50% discount at our premium hotels:Enjoy discounts of up to 50% at our outstanding 4- and 5-star hotels worldwide, as well as up to 20% discounts for your relatives.
• The Power Business School training:Gain 100% free and unlimited access to all training programs (MBA, Digital Marketing, Microsoft Office, and Soft Skills) through our partner, The Power Business School, the leading online business school in the market, taught by top industry professionals.
• Access to our Employee Club:Take advantage of a wide range of exclusive discounts and benefits, including leisure activities, technology, sports, fashion, and much more.
• Free hotel stays:Through the Eurostars Hotel Company Referral Program, we reward successful referrals. If you recommend someone and we hire them, you will receive free hotel nights.
• Language classes:Develop your career in a global environment and gain access to courses in more than 50 languages, with flexible schedules, live group sessions, and content tailored to your level so you can progress at your own pace.