Front Office Manager - Lead Guest Experience & Team Growth

Pyramid Global Hospitality; United States; On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Awesome Employee Focused Culture

Closed weekends and most holidays - 10

Vacation & Sick days

Weekly pay

Leadership and career development

Free lunch

Medical insurance within 30 days

Employer matching 401k

Tuition reimbursement

Free parking on-site

Free uniforms and cleaning

Hotel discounts

Job summary

Pyramid Global Hospitality seeks an Assistant Front Office Manager for Deloitte University Hotel & Conference Center in Westlake, Texas. You will support the Director of Front Office, supervise staff, and ensure guest satisfaction and financial performance.

This full-time role requires leadership, budgeting awareness, and hands-on problem solving. You will collaborate with leadership to maintain service excellence and respond to guest needs, while upholding property standards and safety

Qualifications

• Supervising experience required.
• One year’s experience in the hospitality industry required, preferably in the Front Office operations of a hotel.
• Strong computer skills. Proficient in Microsoft Excel and Outlook. Microsoft Teams, Word, PowerPoint, and OneNote experience are desirable.
• Proficient with a Hotel Property Management System required. Infor experience desirable.
• Texas Driver’s License with good driving record required.
• Over 21 years of age for vehicle driving insurance purposes.

Responsibilities

• Recruiting, interviewing, training, coaching, discipline and conducting performance appraisals for direct reports.
• Create schedules and approve employees’ time, time off and shift changes.
• Assign, train, support and direct staff to maximize efficiency and performance while maintaining property standards.
• Serve as Benchmark Manager on Duty and address guest issues; lead on hotel emergency procedures.
• Assist with department purchasing and maintaining supplies.
• Ensure labor and other expenses stay within budgeted guidelines.
• Establish new standards to provide high-quality service in collaboration with leadership.
• Assist with inventories and reporting to Leadership and Accounting.

Skills

Supervising experience

Front Office operations

Hospitality industry

MS Excel

MS Outlook

Infor PMS

Driver’s license

21+ years old

Tools

Infor PMS

Job description

Pyramid Global Hospitality seeks an Assistant Front Office Manager for Deloitte University Hotel & Conference Center in Westlake, Texas. You will support the Director of Front Office, supervise staff, and ensure guest satisfaction and financial performance.

This full-time role requires leadership, budgeting awareness, and hands-on problem solving. You will collaborate with leadership to maintain service excellence and respond to guest needs, while upholding property standards and safety