Front Office Manager

Hyatt Hotels Corporation; St. Louis (MO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Discounted hotel stays

Meals on shift

Healthcare benefits

401(k) match

Education assistance

Job summary

Hyatt Regency St. Louis is seeking a Front Office Manager to lead the front desk team, ensure efficient operations, and deliver caring service that makes guests feel valued.

You will train staff, coordinate with Housekeeping, manage guest requests and complaints promptly, and drive budget and labor planning within Hyatt standards.

Join a team that values empathy, integrity, and inclusion while offering industry-leading perks and opportunities to grow within Hyatt Hotels worldwide.

Qualifications

• 3-4 years of progressive hotel Rooms Management experience
• At least 2 years progressive management experience within the Rooms Division of a full-service hotel
• Hotel/Hospitality degree is a plus
• Demonstrated ability to effectively interact with people of diverse backgrounds
• Service oriented style with professional presentation skills
• Must possess strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, customer service excellence
• Clear concise written and verbal communication skills in English
• Proficient in Microsoft Word and Excel
• Excellent organizational, interpersonal and administrative skills

Responsibilities

• Oversee front desk operation duties and staff scheduling
• Develop and manage budget, labor cost plans and objectives
• Maintain guest room inventory
• Coach and counsel employees to Hyatt standards
• Perform tasks of Front Office staff as needed
• Ensure cash handling per policies and procedures
• Maintain communication with Housekeeping
• Train staff on prices, rates, specials, packages, programs
• Analyze and resolve guest complaints quickly
• Lead people, manage processes, and uphold timetables
• Ensure proper staffing for customer service goals

Skills

Leadership abilities

Communication skills

Customer service

Microsoft Word

Microsoft Excel

Education

Hospitality degree

Tools

MS Word

MS Excel

Job description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

As a Front Office Manager, you will be responsible for the smooth and efficient running of the activities of a dynamic Front Office Team, connecting with and caring for people so they can be their best!

Main Responsibilities:

The Front Office Manager is responsible for all front desk operation duties, including staff training, inter-department communications and staff scheduling.

The ideal candidate should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a kind, efficient manner and ensure that appropriate action is taken to guarantee guest satisfaction.

As the Front Office Manager, you are responsible for:

• Short- and long-term planning and the management of the hotel's Front Office operations
• Developing and recommending the budget, labor cost plans and objectives and managing within those approved plans
• Maintaining guest room inventory
• Coaching and counseling employees to reflect Hyatt Service Standards and Procedures
• Performing all tasks of a Front Office Staff as needed to facilitate service
• Ensuring all operations and cash handling are done per policies and procedures
• Maintaining excellent communication with the Housekeeping department
• Maintaining information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
• Analyzing, investigating, and resolving guest complaints quickly and efficiently
• Creating expectations, leading people, managing processes, and holding people accountable for the agreed upon activities and timetables
• Insuring proper staffing levels for customer service goals

Why Hyatt Regency St. Louis?

Benefits and perks include but are not limited to:

• Discounted & Complimentary hotel room nights
• Floating Holiday available upon hire
• Enjoy complimentary meals in our colleague Cafe for every shift worked
• Medical, Dental, Vision Insurance - Full-Time colleagues can enroll after just 30 days!
• 401K retirement savings plan and company match
• Up to $1,000 in educational assistance per year
• Opportunities to work and visit Hyatt Hotels and Resorts around the world

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for YOU!

This is not your typical career opportunity. This is the Hyatt Touch. We care for people so they can be their best.

Qualifications

• 3-4 years or more of progressive hotel Rooms Management experience
• At least 2 years progressive management experience within the Rooms Division of a full-service hotel
• Hotel/Hospitality degree is a plus
• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• Service oriented style with professional presentation skills
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

As qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.