Front Office Manager

Crescent Hotels & Resorts; New York (NY); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Highly competitive wages

Exceptional benefit plan

401K matching

Flexible scheduling

Discounts at Crescent properties

Job summary

The NoMo Soho Hotel, part of Crescent Hotels & Resorts, is seeking a Front Office Manager to lead our Front Office team in New York. You will oversee daily operations, drive guest satisfaction, coaching, and ensure service aligns with company standards.

You have at least 2 years of Front Office Manager experience in a hotel, preferably in a unionized environment, and you communicate effectively, solve problems promptly, and work well with other departments to deliver exceptional guest

Qualifications

• At least 2 years of experience as a Front Office Manager in a hotel, unionized environment preferred.
• Strong interpersonal, leadership and communication skills.
• Ability to manage and coach front office staff to deliver exceptional service.

Responsibilities

• Oversee Front Office operations to ensure customer satisfaction and policy compliance.
• Manage Front Office team including training, coaching and support.
• Coordinate with all departments to ensure smooth service and resolve complaints.
• Monitor issues and performance to maintain high levels of service.

Skills

Front Office Management

Customer Service

Leadership

Communication

Job description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

The NoMo Soho Hotel is looking for its next great team member to lead our Front Office team. We are committed to providing you with:

• Highly competitive wages - Salary Range $80,000.00 - $90,000.00 annually
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members.

Here is what you will be doing each day:

The Front Office Manager oversees the Front Office Operations to achieve customer satisfaction, quality service and compliance with Corporate/Franchise policies and procedures while meeting/exceeding financial goals. You will manage the Front Office Team to include training, coaching and provide support. Communication with all departments is key to ensure customer satisfaction. You will resolve customer complaints, anticipate potential issues by reviewing and monitoring complaints, operational issues, business flow and associate's performance to ensure high levels of customer satisfaction and quality of service.

Does this sound like you?

You have a passion for our industry set high expectations for customer service. You have at least 2 years of experience as a Front Office Manager in a Hotel in a unionized environment, excellent interpersonal, leadership and communication skills, you are excellent at resolving challenges and dedicated to providing excellent service to our guest. You will need a positive, collaborative style to work well with fellow managers and team members in all areas of hotel operations. You must be attentive to details, good at solving problems, and able to promote a passion for quality and service.

Our differences are what make us great:

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.