Front Office Manager - Lead Guest Experience

DR HOTEL EMPLOYEE LEASING LLC; Lubbock (TX); On-site; USD 45,000 - 48,000; Full time

Job summary

Hilton Garden Inn Lubbock is seeking a Front Office Manager to oversee all front desk operations and guest services at the Lubbock, TX property. You will lead staff, ensure smooth check-in/check-out, and uphold service standards to create a welcoming guest experience from arrival to departure.

The role requires experience in front office leadership, strong communication, and the ability to manage multiple tasks under pressure. Join a team dedicated to hospitality excellence.

Qualifications

• Previous hotel front office leadership experience required.
• Strong communication, leadership, and problem solving skills.
• Organized, dependable, and detail oriented.
• Comfortable using hotel systems, reporting tools, and front office processes.
• Able to multitask and maintain professionalism under pressure.
• Passionate about hospitality and creating excellent guest experiences.

Responsibilities

• Lead daily front office operations, including staff supervision and scheduling.
• Train, coach, and develop front desk and guest service team members.
• Oversee check-ins, check-outs, reservations, and billing accuracy.
• Resolve escalated guest concerns and service issues professionally.
• Ensure compliance with hotel policies, brand standards, and procedures.
• Monitor cash handling and end-of-day reporting.
• Communicate effectively with housekeeping, engineering, and leadership.
• Support hiring, performance reviews, and team development.
• Maintain a welcoming, efficient, and service-focused front office environment.

Skills

Front office leadership

Communication

Organization

Hospitality

Job description

Hilton Garden Inn Lubbock is seeking a Front Office Manager to oversee all front desk operations and guest services at the Lubbock, TX property. You will lead staff, ensure smooth check-in/check-out, and uphold service standards to create a welcoming guest experience from arrival to departure.

The role requires experience in front office leadership, strong communication, and the ability to manage multiple tasks under pressure. Join a team dedicated to hospitality excellence.