Front Office Leader: Guest Experience & Operations

Homewood Suites - Lubbock; Lubbock (TX); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Growth opportunities

Team oriented environment

Job summary

Homewood Suites - Lubbock is seeking a results-driven Front Office Manager to lead the daily front desk operations and guest service team. You will supervise staff, schedule shifts, and ensure accurate reservations, check-ins, and billing while maintaining brand standards.

You will partner with hotel leadership to drive service excellence, training, and performance reviews. A strong hospitality mindset, clear communication, and the ability to multitask under pressure are essential.

Qualifications

• Previous hotel front office leadership experience required.
• Strong communication, leadership, and problem solving skills.
• Organized, dependable, and detail oriented.
• Comfortable using hotel systems, reporting tools, and front office processes.
• Able to multitask and maintain professionalism under pressure.
• Passionate about hospitality and creating excellent guest experiences.

Responsibilities

• Lead daily front office operations, including staff supervision and scheduling.
• Train, coach, and develop front desk and guest service team members.
• Oversee check ins, check outs, reservations, and billing accuracy.
• Resolve escalated guest concerns and service issues professionally.
• Ensure compliance with hotel policies, brand standards, and procedures.
• Monitor financial processes such as cash handling and end of day reporting.
• Communicate effectively with housekeeping, engineering, and leadership.
• Support hiring, performance reviews, and team development.
• Maintain a welcoming, efficient, and service focused front office environment.

Skills

Leadership

Communication

Problem solving

Organization

Detail orientation

Hospitality

Staff supervision

Front desk ops

Multitasking

Hotel systems

Job description

Homewood Suites - Lubbock is seeking a results-driven Front Office Manager to lead the daily front desk operations and guest service team. You will supervise staff, schedule shifts, and ensure accurate reservations, check-ins, and billing while maintaining brand standards.

You will partner with hotel leadership to drive service excellence, training, and performance reviews. A strong hospitality mindset, clear communication, and the ability to multitask under pressure are essential.