Guest Services Specialist – Front Desk (Full-Time)

Hotel Equities; Lubbock (TX); On-site; USD 17,908 - 19,286; Full time

Benefits offered by this job

Same-day pay availability

Employee Assistance Program

Reduced Room Rates

Job summary

A leading hospitality management company is seeking a Front Office Receptionist for their Fairfield Inn and Suites in Lubbock, Texas. The role involves welcoming guests, handling reservations, and ensuring a positive guest experience. Ideal candidates will have strong communication skills, high school education, and experience in a hospitality environment. This full-time position offers competitive pay and amazing benefits.

Qualifications

• Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must possess good communication skills, both verbal and written.

Responsibilities

• Greet and welcome guests upon arrival.
• Accept payment for guests’ accounts at registration and checkout.
• Promptly respond to and resolve guest complaints.

Skills

Communication Skills

Customer Service

Problem Solving

Basic Math Skills

Education

High School diploma or equivalent

Tools

Computer Skills

Job description

A leading hospitality management company is seeking a Front Office Receptionist for their Fairfield Inn and Suites in Lubbock, Texas. The role involves welcoming guests, handling reservations, and ensuring a positive guest experience. Ideal candidates will have strong communication skills, high school education, and experience in a hospitality environment. This full-time position offers competitive pay and amazing benefits.