Guest Experience Front Desk Associate

Paycom; Wolfforth, Northern (TX, KY); Hybrid; USD 40,116,000 - 57,859,000; Full time

Job summary

Holiday Inn Express & Suites Lubbock Southwest - Wolfforth seeks a friendly Front Desk Associate to welcome guests, process check-ins/outs, and provide outstanding service. You will handle reservations, guest inquiries, and payments, while maintaining a clean lobby and accurate records.

The role requires strong communication, cash handling, and a professional appearance. Shifts include day, afternoon, and night, with a focus on creating a positive first impression for every guest.

Qualifications

• Minimum: High School Diploma, GED Equivalent or five consecutive years of consistent employment.
• Preferred: 1–2 years of directly related customer service experience; hospitality industry experience preferred.

Responsibilities

• Greet guests and check them in, ensuring accurate registration and payment.
• Answer phones, assist guests with requests, and provide information about local area and hotel amenities.
• Maintain lobby and front desk area, handle cash and reports, and assist with night audit preparations as needed.
• Assist with breakfast setup and keep the front desk stocked with necessary supplies.
• Ensure guest privacy and maintain confidentiality of guest information.

Skills

Decision making

Communication skills

Customer service

Detail oriented

Cash handling

Self-motivation

Confidentiality

Professional grooming

Education

High School Diploma or GED

Hospitality experience preferred

Tools

Basic computer skills

Job description

Holiday Inn Express & Suites Lubbock Southwest - Wolfforth seeks a friendly Front Desk Associate to welcome guests, process check-ins/outs, and provide outstanding service. You will handle reservations, guest inquiries, and payments, while maintaining a clean lobby and accurate records.

The role requires strong communication, cash handling, and a professional appearance. Shifts include day, afternoon, and night, with a focus on creating a positive first impression for every guest.