Front Desk and Guest Experience Specialist

Taj Hospitality; Lubbock (TX); On-site; USD 14,000 - 21,000; Full time

Job summary

Taj Hospitality Management at Holiday Inn Express & Suites Lubbock South in Lubbock, TX is seeking a Front Desk Associate to be the warm first impression for guests. You will check guests in/out, handle payments, provide information about hotel amenities, and assist with reservations and wake-up calls, ensuring a smooth and memorable stay.

Basic cash handling and excellent communication are essential; prior hospitality experience is preferred but not required.

Qualifications

• Must have high school diploma or GED; detail oriented and flexible.
• Basic computer skills and cash handling knowledge.
• Friendly with proven interpersonal skills.

Responsibilities

• Handle all aspects of the check-in process for arriving guests, including greeting new arrivals, entering all guest demographics accurately, ensuring correct payment methods.
• Welcome guests to the hotel, recognizing Rewards Members by name and level.
• Provide information about the hotel that will enhance their stay (pool, fitness room, breakfast, etc.).
• Handle Reservations, including new reservations and those made by 3rd party vendors. Note all pertinent information such as arrival date, length of stay, whether or not they are Rewards Members, etc..
• Answer all phone calls and handle all phone services, including incoming calls, guest room connections and requests for wake-up calls.
• Manage the sweet shop, ensuring that it is fully stocked. Handle all forms of payment rendered for the items sold.
• Shift close, including cashiering and verifying the cash amount for shift handoff is accurate.

Skills

Decision making

Excellent communication

Interpersonal skills

Self-motivated

Professional grooming

Confidentiality

Education

High School Diploma or GED

Tools

Cash handling basics

Job description

Taj Hospitality Management at Holiday Inn Express & Suites Lubbock South in Lubbock, TX is seeking a Front Desk Associate to be the warm first impression for guests. You will check guests in/out, handle payments, provide information about hotel amenities, and assist with reservations and wake-up calls, ensuring a smooth and memorable stay.

Basic cash handling and excellent communication are essential; prior hospitality experience is preferred but not required.