Front Office Manager: Guest Experience & Team Leadership

Remington Hospitality; Pennsylvania; On-site; USD 45,000 - 65,000; Full time

Job summary

Remington Hospitality is seeking a Front Office Coordinator to ensure outstanding guest service at our PA property. You will greet guests, check them in and out, and maintain positive relations while managing daily front desk operations.

You will oversee staffing levels, interview and train front office staff, and coordinate with housekeeping and engineering to fulfill guest requests and maintenance needs. Strong problem solving and MICROS-system experience are essential.

Responsibilities

• Anticipate guest needs, respond promptly and maintain positive guest relations.
• Greet and communicate cordially with guests, check them in and out promptly and professionally.
• Ensure proper staffing levels of front office, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Resolve guest complaints, ensuring satisfaction, including investigation and creative problem solving to ensure a positive outcome.
• Accurately manage and operate the MICROS system at the front office, including daily transactions.
• Communicate with Housekeeping and Engineering regarding rooms, requests and maintenance needs.
• Assist the General Manager with special requests, group blocking and unusual circumstances.

Job description

Remington Hospitality is seeking a Front Office Coordinator to ensure outstanding guest service at our PA property. You will greet guests, check them in and out, and maintain positive relations while managing daily front desk operations.

You will oversee staffing levels, interview and train front office staff, and coordinate with housekeeping and engineering to fulfill guest requests and maintenance needs. Strong problem solving and MICROS-system experience are essential.