Front Office Manager - Guest Experience & Team Leader

Marquee Hospitality LLC.; Kansas City (MO); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Quarterly gift cards/bonus

Buddy program

Flexible schedules

Employee incentives

Job summary

Marquee Hospitality LLC. is seeking a hands-on leader to manage day-to-day hotel operations, driving financial performance, staff development, and a distinctive guest experience while upholding brand standards.

You will mentor teams, coordinate across departments, ensure payroll discipline, and act as General Manager in their absence, while strengthening community awareness of the hotel. This is an on-site leadership position based in Kansas City, Missouri, with opportunities to shape operations

Responsibilities

• Assist in development, implementation, and monitoring of financial and operational plans for the hotel.
• Provide regular direction and manage hotel operations for all departments.
• Assist in recording and inputting credit card purchases and petty cash purchases into Google Drive Folder.
• Make recommendations for capital improvements to enhance assets and brand loyalty.
• Assist in the completion of EOM reports each month by its specified due date.
• Manage day-to-day operational activities, plan and assign work and establish performance and development goals for team members.
• Be direct report for all front desk and shuttle staff and ensure checklists are completed by each employee.
• Ensure that the schedule does not exceed the payroll budget and manage staff time.
• Communicate with Management on operational issues and ensure front desk and housekeeping alignment.
• Provide mentoring, coaching, and regular feedback to help manage conflict and improve performance.

Skills

Staff management

Budgeting

Guest experience

Operations coordination

Brand standards

Tools

Google Drive

Job description

Marquee Hospitality LLC. is seeking a hands-on leader to manage day-to-day hotel operations, driving financial performance, staff development, and a distinctive guest experience while upholding brand standards.

You will mentor teams, coordinate across departments, ensure payroll discipline, and act as General Manager in their absence, while strengthening community awareness of the hotel. This is an on-site leadership position based in Kansas City, Missouri, with opportunities to shape operations