Front Desk Leader: Elevate Guest Experience & Ops

Davidson Hospitality Group.; Overland Park (KS); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision

Teledoc service

Maintenance meds

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Marriott Kansas City Overland Park is seeking a Front Desk Manager to lead the Front Office team and uphold service standards in a fast-paced hotel environment.

The role involves budgeting, staff recruitment, training, coaching, and performance reviews to ensure exceptional guest experiences while driving departmental profitability. Experience in front office management and strong communication are essential.

Qualifications

• Commitment to customer service and staff training.
• Two years of departmental management experience in front office or related disciplines.
• Strong time management and negotiation skills.
• Ability to lead each discipline of the department independently.
• Ability to comply with employment and Innkeeper laws.
• Prior cash handling experience is necessary.
• Excellent verbal and written communication with the public and staff.
• Read, write and speak English fluently.
• Computer experience is required.

Responsibilities

• Lead Front Office staff and ensure training to meet standards.
• Prepare annual departmental budget reflecting hotel operations plan.
• Recruit, orient, train, coach, and conduct performance reviews for staff.
• Maintain a skilled and motivated workforce and empower staff to deliver exceptional guest service.
• Aim to meet or exceed budgeted profit and margin of the department.

Skills

Customer service

Leadership

Communication

Time management

Negotiation

Cash handling

English proficiency

Computer literacy

Job description

Marriott Kansas City Overland Park is seeking a Front Desk Manager to lead the Front Office team and uphold service standards in a fast-paced hotel environment.

The role involves budgeting, staff recruitment, training, coaching, and performance reviews to ensure exceptional guest experiences while driving departmental profitability. Experience in front office management and strong communication are essential.