Front Office Manager: Guest Experience & Team Leader

Sherato; Des Moines (WA); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Bonus Eligible

401k

Health/Dental/Vision/Life/Voluntary保险

Team and Travel Discounts

Career advancement opportunity

Job summary

Sherato in Des Moines, WA is seeking a Front Office Manager to lead guest services at our hotel and mentor the front desk team to deliver outstanding service. You will model the guest experience and ensure smooth operations across front desk, reservations, and audit.

This role requires 2+ years of branded-hotel Front Office leadership, strong English communication, and the ability to work days, nights, weekends, and holidays. Competitive benefits accompany a full-time schedule.

Qualifications

• 2+ years of Front Office Manager experience in a branded hotel environment.
• College degree or coursework in hospitality related field preferred.
• Strong knowledge of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack).
• Fluency in English; additional languages beneficial.

Responsibilities

• Train, coach, and oversee daily operations of guest services for the hotel, including front desk, reservations, and audit.
• Collaborate with team daily to set the tone for the guest experience and demonstrate exceptional guest service.
• Coordinate with the team and other departments to achieve high guest and staff satisfaction; perform quality work with or without supervision.

Skills

Front Office Manager experience

English fluency

Leadership skills

Communication skills

Team motivation

Multi-tasking

Availability for varied hours

Education

Hospitality degree/coursework

Tools

OnQ

Opera

Fosse

Lightspeed

HotSOS

GXP

BOB

Kipsu

Slack

Job description

Sherato in Des Moines, WA is seeking a Front Office Manager to lead guest services at our hotel and mentor the front desk team to deliver outstanding service. You will model the guest experience and ensure smooth operations across front desk, reservations, and audit.

This role requires 2+ years of branded-hotel Front Office leadership, strong English communication, and the ability to work days, nights, weekends, and holidays. Competitive benefits accompany a full-time schedule.