Front Desk Pro: Guest Services & Reservations

Renaissance-Des-Moines; Des Moines (IA); On-site; USD 32,000 - 44,000; Full time

Job summary

The Renaissance Des Moines Savery Downtown hotel is seeking friendly, ambitious individuals for our Front Office Team. Join us to register guests, issue room keys, manage reservations, handle inquiries, and ensure smooth operations across shifts, including night audit.

Applicants should be able to lift and move items up to 20 pounds and maintain professional conduct at all times. We value a customer-service mindset and the ability to work in a dynamic hotel environment, delivering exceptional

Qualifications

• Customer service oriented and friendly demeanor.
• Willingness to work under high-pressure conditions and adapt to change.
• Professional appearance and conduct at all times.

Responsibilities

• Register and assign rooms to guests.
• Issue room key and escort instructions to Guest Service Agent or directly to guest.
• Sort and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
• Make reservation, transportation, or entertainment reservations for guests.
• Deposit guest valuables in hotel safe deposit box.
• Ability to accurately use various office software.
• Have a full working knowledge and expertise of each shift including night audit.

Skills

Customer service

Interpersonal skills

Tools

Office software

Job description

The Renaissance Des Moines Savery Downtown hotel is seeking friendly, ambitious individuals for our Front Office Team. Join us to register guests, issue room keys, manage reservations, handle inquiries, and ensure smooth operations across shifts, including night audit.

Applicants should be able to lift and move items up to 20 pounds and maintain professional conduct at all times. We value a customer-service mindset and the ability to work in a dynamic hotel environment, delivering exceptional