Front Office Leader | Guest Experience Champion

Schulte Hospitality Group; Berkeley (CA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine

Health Insurance

401k

Parental Leave

PTO

Holiday Pay

Pet Insurance

Employee Assistance Program

Employee Discounts

Job summary

Schulte Hospitality Group invites applications for an Assistant Front Office Manager to lead daily front desk operations and guest relations. The role requires guiding staff, managing room status, and ensuring exceptional service in a dynamic hotel environment.

The candidate should have at least 3 years in a similar leadership role, solid communication and time-management skills, and a thorough understanding of front desk procedures.

Qualifications

• Minimum of three (3) years in similar leadership role.
• High School education required; post-high school education preferred.
• Basic math skills.
• Ability to communicate effectively verbally and in writing.
• Strong leadership skills.
• Ability to exceed expectations of guests and team members.
• Excellent time management skills.
• In-depth knowledge of hotel Front Desk operations.

Responsibilities

• Monitors daily status of rooms, rates, discount rates and packages.
• Maintains current list of available rooms for walk situations.
• Coordinates blocking of rooms.
• Acts as the Service Champion for the Front Office and creates a positive atmosphere for guest relations.
• Ensures recognition of employees is taking place across areas of responsibility.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Ensures staff communicates effectively with the Housekeeping team.
• Maintains productive relationship with Valet Parking provider.
• Regularly reviews department budget to meet budgeted wages and general expenses.
• Checks printed registration cards against information on arrival report and rectifies any discrepancies.
• Ensures prompt and courteous service to guests.
• Pre-registers guests according to standards.
• Completes and monitors employee schedule.
• Monitors VIP arrivals.
• Keeps track of rooms to ensure accurate status and readiness for check-in.
• Hires, coaches and disciplines direct reports.
• Interacts positively and professionally with guests to resolve issues.
• Acts as Manager on Duty as required.
• Works nights, weekends, and holidays as necessary.
• Perform various other duties as assigned to meet business objectives

Skills

Leadership

Communication

Time management

Front desk operations

Guest service

Problem solving

Education

High School diploma

Post-secondary education preferred

Job description

Schulte Hospitality Group invites applications for an Assistant Front Office Manager to lead daily front desk operations and guest relations. The role requires guiding staff, managing room status, and ensuring exceptional service in a dynamic hotel environment.

The candidate should have at least 3 years in a similar leadership role, solid communication and time-management skills, and a thorough understanding of front desk procedures.