Guest Experience Manager - Front Desk & Concierge

Highgate; Las Vegas (NV); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Paid holidays

Paid vacation

Paid sick leave

Tuition reimbursement

Job summary

Highgate Hotels' Renaissance Las Vegas is seeking a Guest Services Manager to oversee Guest Services, Concierge and Uniformed Services/Transportation, ensuring attentive, friendly, efficient, and courteous service that maximizes revenue and occupancy.

The role requires strong leadership, extensive guest-relations experience, and the ability to manage daily operations, staff scheduling, and SOP compliance while coordinating with other departments to uphold Highgate Hotel standards.

Qualifications

• 5+ years of progressive hotel experience or related field, with supervisory responsibility.

Responsibilities

• Respond to guests' requests, issues, and complaints promptly and professionally.
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• CoT_job_summary_short
• COMPANY NAME: Highgate HotelsKEY POINTS: Guest Services Manager duties, supervise front desk, improve guest satisfaction

Skills

Leadership

Customer service

Communication

Supervisory experience

Education

Bachelor's degree in Hospitality/Hotel Management

Tools

Windows

Microsoft Office

Job description

Highgate Hotels' Renaissance Las Vegas is seeking a Guest Services Manager to oversee Guest Services, Concierge and Uniformed Services/Transportation, ensuring attentive, friendly, efficient, and courteous service that maximizes revenue and occupancy.

The role requires strong leadership, extensive guest-relations experience, and the ability to manage daily operations, staff scheduling, and SOP compliance while coordinating with other departments to uphold Highgate Hotel standards.