Rooms Control & Guest Experience Coordinator

Highgate; Miami (FL); On-site; USD 22,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) Plan

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Tuition reimbursement

Job summary

Highgate Hotels is seeking a Rooms Controller Agent in Miami to optimize hotel room inventory and support front desk operations. The role involves assigning rooms per reservations, handling VIP requests, and coordinating with Sales, Housekeeping and Engineering to ensure smooth arrivals and departures.

The ideal candidate has hotel/guest service experience, proficiency with Opera, and the ability to multitask while maintaining a warm, professional demeanor.

Qualifications

• Experience in a hotel or related field.
• Experience with Opera is required.
• Customer service experience is required.
• Computer experience is required.
• High School diploma or equivalent required.
• College coursework in related field is helpful.
• Flexible and long hours sometimes required.
• Light work – lifting up to 20 lb occasionally.
• Ability to stand for long periods.
• Strong communication and guest service skills.
• Must multitask and prioritize tasks effectively.
• Attend required meetings and trainings.

Responsibilities

• Answer incoming calls professionally and courteously.
• Assist callers with needs without unnecessary transfers.
• Monitor and manage room type inventory and communicate concerns.
• Answer guest inquiries about services, facilities and hours.
• Run and complete daily credit limit report.
• Review arrivals and guest requests daily and follow up.
• Follow cash handling and credit policies.
• Be aware of rates, packages and promotions.
• Coordinate with Front Office, Sales, Housekeeping and Engineering.
• Ensure proper front desk operations and system usage.
• Balance and prepare shift paperwork per hotel standards.
• Respond to guest feedback via RealTime feedback.

Skills

Hotel experience

Customer service

Communication

Multitasking

Friendly demeanor

Education

High School diploma

College coursework helpful

Tools

Opera

Job description

Highgate Hotels is seeking a Rooms Controller Agent in Miami to optimize hotel room inventory and support front desk operations. The role involves assigning rooms per reservations, handling VIP requests, and coordinating with Sales, Housekeeping and Engineering to ensure smooth arrivals and departures.

The ideal candidate has hotel/guest service experience, proficiency with Opera, and the ability to multitask while maintaining a warm, professional demeanor.