Guest Room Controller & Front Desk Liaison

Highgate; Miami (FL); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability insurance

Long-term disability insurance

401(k) Retirement Plan with employer-m

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Tuition reimbursement

Job summary

Highgate Hotels in Miami is seeking a Rooms Controller Agent to manage hotel room inventory and support front desk operations. Responsibilities include assigning rooms, handling reservations and VIP requests, and coordinating with Housekeeping and Engineering to optimize room availability.

The role requires experience in hospitality, proficiency with Opera, and strong guest-service skills. This is a full-time position with comprehensive benefits and an hourly pay structure.

Qualifications

• Experience in a hotel or related field is required.
• Experience with Opera is required.
• Customer Services experience is required.
• Computer experience is required.
• High School diploma or equivalent required.
• College course work in related field helpful.

Responsibilities

• Answer incoming calls professionally and courteously.
• Assist callers with needs and requests without transferring whenever possible.
• Monitor and manage hotel Room Type inventory, communicating concerns and identifying solutions.
• Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
• Run and complete credit limit report daily.
• Review Guest Arrivals and Trace File daily, following through on guest requests and preferences.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages and special promotions.
• Communicate room’s challenges/inventory concerns to front office team on a daily basis.
• Serve as Front Office liaison with Sales and Convention Services to ensure successful execution of group arrivals.

Skills

Experience in a hotel or related field

Customer services experience

Computer experience

Flexible and long hours

Effective verbal and written communic

Education

High School diploma or equivalent

College course work in related field helpful

Tools

Opera

Job description

Highgate Hotels in Miami is seeking a Rooms Controller Agent to manage hotel room inventory and support front desk operations. Responsibilities include assigning rooms, handling reservations and VIP requests, and coordinating with Housekeeping and Engineering to optimize room availability.

The role requires experience in hospitality, proficiency with Opera, and strong guest-service skills. This is a full-time position with comprehensive benefits and an hourly pay structure.