Front Office Manager — Guest Experience & Revenue

Hilton; Dana Point (CA); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase program

Paid parental leave

Wellbeing programs

Job summary

Waldorf Astoria Monarch Beach Resort & Club in Dana Point, CA, is seeking a Front Office Manager to oversee daily front office operations and deliver exceptional guest service. You will lead a team, monitor guest satisfaction, and implement up-selling initiatives to boost occupancy and revenue.

The role emphasizes integrity, leadership, teamwork, and ownership, with a focus on delivering memorable experiences in a luxury resort setting.

Qualifications

• A passion for spreading the light and warmth of hospitality.
• Integrity and always doing the right thing.
• Leadership to inspire others.
• Teamwork drives the best outcomes and accountability.

Responsibilities

• Manage daily front office operations: Oversee Front Office activities including guest service, registration, room inventory, and adherence to policies and standards
• Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
• Implement revenue initiatives: Promote hotel services and execute up-selling tactics to drive room occupancy and revenue growth
• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
• Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment

Job description

Waldorf Astoria Monarch Beach Resort & Club in Dana Point, CA, is seeking a Front Office Manager to oversee daily front office operations and deliver exceptional guest service. You will lead a team, monitor guest satisfaction, and implement up-selling initiatives to boost occupancy and revenue.

The role emphasizes integrity, leadership, teamwork, and ownership, with a focus on delivering memorable experiences in a luxury resort setting.