In-Room Dining Captain: Lead Guest Experiences

Hilton; Huntington Beach (CA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Incredible travel perks

Stock purchase program

Paid parental leave

Wellbeing resources

Discounted room rates

Job summary

Waldorf Astoria Monarch Beach Resort & Club is seeking an In-Room Dining Captain to lead the in-room dining team and deliver hospitality at Dana Point's luxury resort. You will oversee service quality, coordinate room service and ensure guest satisfaction throughout the dining experience.

Join a Forbes 4-Star, AAA 5-Diamond property known for exceptional guest experiences, high standards, and a collaborative work environment with clear leadership opportunities.

Qualifications

• Passion for hospitality and guest satisfaction.
• Upholds health, safety, sanitation, and alcohol awareness regulations.
• Strong leadership and teamwork abilities.

Responsibilities

• Delight guests with upbeat, friendly interactions.
• Lead room service team and monitor service quality.
• Prepare room service trays and tables in advance for timely delivery.
• Deliver food and beverages to guest rooms or meeting spaces.
• Present checks, collect payments, and return signed checks.
• Assist with taking guest orders and respond to room service calls.
• Maintain compliance with health, safety, sanitation and alcohol regulations.

Skills

Guest service

Team leadership

Communication

Job description

Waldorf Astoria Monarch Beach Resort & Club is seeking an In-Room Dining Captain to lead the in-room dining team and deliver hospitality at Dana Point's luxury resort. You will oversee service quality, coordinate room service and ensure guest satisfaction throughout the dining experience.

Join a Forbes 4-Star, AAA 5-Diamond property known for exceptional guest experiences, high standards, and a collaborative work environment with clear leadership opportunities.