Front Office Manager: Guest Experience Leader

Theoceanac; Atlantic City (NJ); On-site; USD 62,000 - 80,000; Full time

Benefits offered by this job

Free meal on shift

Training & Development

Health Care Plan (Medical, Dental &amp

Job summary

The Oceanac is seeking a Manager Front Office to lead daily front office operations, ensuring seamless service, guest satisfaction, and financial efficiency. This leadership role requires strategic planning, team management, and delivering high-quality hospitality experiences.

Responsibilities include resolving escalated guest concerns, monitoring service standards, budgeting oversight, and staff development to achieve customer and employee satisfaction goals.

Qualifications

• College Degree in Hospitality Management or equivalent preferred.
• Strong problem-solving and conflict-resolution abilities.
• Excellent communication and interpersonal skills.
• Detail-oriented with a proactive operational mindset.

Responsibilities

• Address and resolve escalated guest concerns effectively, promptly and professionally.
• Monitor service standards and ensure alignment with hotel policies and brand guidelines.
• Engage with guests to ensure exceptional service and address complaints or feedback promptly.
• Conduct regular team meetings to communicate objectives and address challenges.
• Assist with hiring, scheduling, training, and development; evaluate and coach employees.

Skills

Problem solving

Conflict resolution

Communication

Interpersonal skills

Organizational skills

English communication

Education

Hospitality management degree

Tools

HMS

SYNKROS

Microsoft Office

Job description

The Oceanac is seeking a Manager Front Office to lead daily front office operations, ensuring seamless service, guest satisfaction, and financial efficiency. This leadership role requires strategic planning, team management, and delivering high-quality hospitality experiences.

Responsibilities include resolving escalated guest concerns, monitoring service standards, budgeting oversight, and staff development to achieve customer and employee satisfaction goals.