Assistant Front Office Manager — Guest Experience Leader

Parable Hospitality; California (MO); On-site; USD 70,000 - 74,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401k, Vacation and Sick Leave

Job summary

Marina del Rey Hotel is seeking an Assistant Front Office Manager to oversee day-to-day front desk operations and ensure smooth guest experiences. The role emphasizes supervising the Guest Service Team, training staff, and maintaining high service standards across all front desk activities.

You will coordinate with team members, manage room availability, and handle financial processes such as cash reporting and billing disputes, while contributing to a positive hotel environment.

Qualifications

• Proficient at Guest Service systems and processes.
• Experience supervising, training and mentoring front desk staff.
• Strong communication skills with guests and team members.

Responsibilities

• Maintain a friendly, cheerful and courteous demeanor at all times.
• Oversee and ensure accountability in all aspects of Guest Service Team’s performance.
• Supervise, train, coach and mentor Guest Service Team on systems and processes.
• Monitor room availability and manage registrations, reservations and no-shows.
• Ensure accurate timecards, bank deposits and financial records.

Skills

Guest Service systems

Team supervision

Communication

Job description

Marina del Rey Hotel is seeking an Assistant Front Office Manager to oversee day-to-day front desk operations and ensure smooth guest experiences. The role emphasizes supervising the Guest Service Team, training staff, and maintaining high service standards across all front desk activities.

You will coordinate with team members, manage room availability, and handle financial processes such as cash reporting and billing disputes, while contributing to a positive hotel environment.