Front Office Manager - Guest Experience & Operations Leader

HHM Hospitality; Chelsea (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Insurance

Paid Time Off

401k Company Match

Travel Discounts

Employee Assistance and Wellness Program

Job summary

HHM Hospitality is seeking a Front Office Manager to oversee the hotel front office operations in Chelsea, Massachusetts. The successful candidate will manage guest satisfaction scores, direct staff, and ensure compliance with accounting controls.

This role requires 2 to 5 years of hospitality experience and may include various working hours, including holidays and weekends. Benefits include competitive wages, health insurance, and a 401k company match.

Qualifications

• 2 to 5 years of hospitality-related experience.
• Strong organizational and multitasking abilities.
• Ability to lead and motivate a team.

Responsibilities

• Manage hotel front office operations according to standards.
• Monitor guest satisfaction scores and work to improve them.
• Develop, implement, and monitor departmental budgets.

Skills

Guest satisfaction management

Financial operations monitoring

Staff training and development

Education

Associate’s or Bachelor’s degree

Job description

HHM Hospitality is seeking a Front Office Manager to oversee the hotel front office operations in Chelsea, Massachusetts. The successful candidate will manage guest satisfaction scores, direct staff, and ensure compliance with accounting controls.

This role requires 2 to 5 years of hospitality experience and may include various working hours, including holidays and weekends. Benefits include competitive wages, health insurance, and a 401k company match.