Front Office Manager - Guest Experience & Operations

Bardessono; Phoenix (AZ); On-site; USD 60,000 - 78,000; Full time

Job summary

DoubleTree Phoenix Midtown in Phoenix, Arizona seeks a Front Office Manager to lead guest services and ensure a seamless guest experience. You will supervise front desk staff, manage check-in/check-out, and uphold high standards of service across the front office operations.

The role requires staffing, training, and supervision of front desk agents and PBX staff, while resolving guest issues and maintaining positive relations with guests and team members.

Qualifications

• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer.
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands for keyboarding/typing.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.

Responsibilities

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.

Skills

Guest relations

Staffing management

Front desk ops

Communication

Tools

MICROS system

Job description

DoubleTree Phoenix Midtown in Phoenix, Arizona seeks a Front Office Manager to lead guest services and ensure a seamless guest experience. You will supervise front desk staff, manage check-in/check-out, and uphold high standards of service across the front office operations.

The role requires staffing, training, and supervision of front desk agents and PBX staff, while resolving guest issues and maintaining positive relations with guests and team members.