Front Office Manager - Doubletree Phoenix Midtown

One Ocean Resort & Spa; Phoenix (AZ); On-site; USD 45,000 - 60,000; Full time

Job summary

DoubleTree Phoenix Midtown is seeking a Front Office Manager in Phoenix, AZ to oversee daily front desk operations and guest relations. You will lead a team of front desk agents, supervisors, concierge staff, and PBX operators to deliver exceptional service and seamless check-in/check-out experiences.

You will be responsible for staffing, training, and supervising front office personnel, resolving guest issues, and ensuring accurate MICROS system usage.

Qualifications

• Experience in hotel front desk operations
• Ability to lead the front office team and schedule staff
• Strong guest relations and conflict resolution skills

Responsibilities

• Anticipate guest needs and ensure prompt, friendly service at check-in/out
• Manage staffing levels for front office, including hiring, training, and scheduling
• Resolve guest issues with effective investigation and resolution
• Operate MICROS system for daily front desk transactions

Skills

Guest relations

Staffing management

Customer service

MICROS system

Tools

MICROS

Job description

Front Office Manager - Doubletree Phoenix Midtown

#26-3184

Phoenix, Arizona, United States

Location Description

In the financial district, we're only four miles from downtown and the Biltmore Fashion Park. Chase Field, Grand Canyon University, Arizona State University Downtown Campus, and the Phoenix Convention Center are all within three miles. Our on-site restaurant and bar, event rooms, 24-hour fitness center, and outdoor pool and hot tub complete your stay.

Job Description

What you will be doing

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Location

Phoenix Midtown DoubleTree-PHXAR

Requirements

• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10--25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

Applicants have rights under Federal Employment Laws