Front Office Manager - Doubletree Phoenix Midtown

Mr C. Hotels; Phoenix (AZ); Presencial; USD 48 000 - 60 000; Tempo integral

Resumo da oferta

Mr C. Hotels' Doubletree Phoenix Midtown is seeking a skilled Front Office Manager to lead the guest services team and ensure smooth front desk operations for a busy urban hotel.

You will drive guest relations, manage staffing levels across front office roles, resolve issues promptly, and proficiently operate the MICROS system to process daily transactions and ensure excellent service for every guest.

Qualificações

• Experience in front desk operations and guest services.
• Ability to manage staffing levels for front office.
• Proficiency with MICROS front office system.
• Strong communication and interpersonal skills.

Responsabilidades

• Anticipate guest needs and greet guests while checking them in/out.
• Ensure proper staffing levels for front office teams.
• Resolve guest complaints and maintain satisfaction.
• Operate the MICROS system and handle daily transactions.

Conhecimentos

Guest relations

Staff management

Customer service

Problem solving

Ferramentas

MICROS

Descrição da oferta de emprego

Front Office Manager - Doubletree Phoenix Midtown

#26-3184

Phoenix, Arizona, United States

Location Description

In the financial district, we're only four miles from downtown and the Biltmore Fashion Park. Chase Field, Grand Canyon University, Arizona State University Downtown Campus, and the Phoenix Convention Center are all within three miles. Our on-site restaurant and bar, event rooms, 24-hour fitness center, and outdoor pool and hot tub complete your stay.

Job Description

What you will be doing

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Location

Phoenix Midtown DoubleTree-PHXAR

Requirements

• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10--25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

Applicants have rights under Federal Employment Laws